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The Wait node pauses flow execution for a configurable duration. Optionally, it can play a message while waiting and allow the caller to interrupt with a DTMF key press.

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Behavior

  • Pauses execution for the configured duration
  • Optionally plays a message during the wait
  • Can be interrupted by the caller pressing a DTMF key
  • Emits WAIT.COMPLETE when the wait finishes or WAIT.ERROR on failure

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Configuration

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Output handles

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Use cases

Add a 2-second wait between a TTS message and a Transfer node to give the caller time to hear the full message.
Set duration: 30, unit: "seconds", playMessage: true, and waitMessage: "Please hold while we connect you." to play a hold message.
Wait 60 seconds with interruptKey: "*". If the caller presses *, skip the wait and proceed immediately to the next node.