What is Agent Memory?
Agent Memory lets your agents remember key details about a customer across multiple conversations. Instead of starting fresh every time, your agent can recall what matters — preferences, past requests, important notes — and use that context to deliver a better experience. When memory is enabled, your agent automatically captures relevant information during a conversation and retrieves it the next time it speaks with the same customer.Enabling Memory
Memory is configured per agent, in the Advanced Settings tab when creating or editing an agent.Steps to enable
- Open your agent and go to Advanced Settings
- Find the Memory section
- Toggle Memory Enabled on
- Set a Retention Duration — how long memories should be kept before they expire
Retention Duration
The retention duration controls how long a memory is kept before it’s automatically deleted.- Set a duration (e.g. 30 days, 6 months, 1 year) — the memory expires after that period
- Leave it empty / set to indefinitely — the memory is kept forever
Viewing Customer Memories
Once your agent starts capturing memories, you can view them from the Customers section.- Go to Customers in the navigation menu
- Click on a customer to open their profile
- Select the Memories tab
| Column | Description |
|---|---|
| Value | The remembered detail about the customer |
| Agent Name | Which agent captured this memory |
| Expires At | When the memory will be removed — or ”–” if it never expires |
How Memory Works in Practice
A customer calls your restaurant booking agent and mentions they’re allergic to shellfish and prefer a quiet table. Your agent captures this. When they call back weeks later, the agent already knows — no need for the customer to repeat themselves. Once the retention period ends, the memory is automatically removed. If the customer calls after that, they’d mention it again.Need help? Reach out to us at support@oration.ai