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The Percent Routing node distributes incoming calls across multiple paths based on configured percentages. Output handles are dynamic — one per route.

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Behavior

  • Assigns each call to a route based on the configured percentage distribution
  • Percentages must sum to 100 (validated at save time)
  • Routes are processed probabilistically — over time, traffic distribution matches the configured percentages

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Configuration

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Route definition

Each entry in routes:

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Output handles

Output handles are dynamic — each route generates its own handle: Default routes:

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Use cases

Split traffic 50/50 between two different greeting scripts or menu structures to measure which performs better.
Route 10% of calls to a new AI Agent flow and 90% to the existing IVR. Increase the percentage as confidence grows.
Split calls across three regional support centers: 40% North America, 35% Europe, 25% Asia.