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Channels are how customers reach you outside a phone call. Each connection is one inbox, Page, or professional account in your workspace. Open Settings → Agents Platform → Channels. Available channels show Connect. Channels you already use show Manage.
Start with the inbox your customers already write to. You can add more connections later.

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Available now

Email

Forward a work inbox to Oration. Personal Gmail and Outlook.com addresses cannot be connected.

Instagram

Connect one Instagram Business or Creator account at a time with Instagram Login.

Facebook

Connect a Facebook Page you admin. Click Connect again for another Page.

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Create a connection

  1. Go to Settings → Agents Platform → Channels.
  2. Open the channel card, or use the overflow menu (···) and choose Add connection.
  3. Follow the setup for that channel:
    • Email — enter a name and a work email. Oration gives you a mailbox to forward to.
    • Instagram or Facebook — approve access in Meta, then return to Oration.
When a connection is ready, its status is Active. Unconfigured means setup is not finished. Error means Meta access needs attention — use Revalidate on the connection.

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Coming soon

These channels appear on the Channels page with a Coming Soon badge. You cannot connect them yet.
Need help connecting a channel? Email support@oration.ai.