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The Switch node evaluates a variable against multiple cases and routes the flow to the matching branch. It works like a switch/case statement — if no case matches, the flow takes the Default path.

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Behavior

  • Reads the specified variable’s value
  • Compares against each case using the configured match type
  • Routes to the first matching case, or Default if none match
  • Output handles are dynamic — one handle per case plus a Default handle

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Configuration

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Match types

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Output handles

Switch output handles are dynamic — each case generates a handle, plus a Default handle for the fallback:

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Use cases

Switch on {{language}} with cases en, es, fr, and a Default fallback. Route each to a language-specific TTS greeting.
After an IVR Menu collects a department name via speech input, switch on the transcript to route to Sales, Support, or Billing queues.
After an API Call, switch on {{status_code}} with cases 200, 404, 500 to handle different response scenarios.