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Connect a company inbox so customer email arrives in Oration. You keep sending and receiving from your usual address. Oration receives a copy through forwarding (or a BCC rule). Personal inboxes such as Gmail, Outlook.com, Yahoo, iCloud, and Proton cannot be connected. Use a work address on your company domain, even if Google or Microsoft hosts that domain.

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Create the connection

  1. Go to Settings → Agents Platform → Channels.
  2. On Email, click Connect (or ··· → Add connection).
  3. Enter:
    • Name — a label your team will recognize, for example Support inbox.
    • Work email address — the address customers already write to, for example support@company.com.
  4. Click Create Connection.
Oration opens the setup page and shows a unique forwarding address that looks like abcd1234@oration.email. Copy that address. You will paste it into Google, Microsoft, or Exchange in the next section.
The connection stays Unconfigured until a test message reaches the Oration mailbox. After that, status becomes Active.

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Enable forwarding

Pick the path that matches how you run mail. In every case the destination is the Oration mailbox on the setup page, not a teammate’s inbox.
Google can confirm forwarding with an email to your work address. Approve that link, then send the Oration test.

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Gmail (your work mailbox)

This is the usual path when you use Gmail on a company domain.
  1. Open Gmail as the work address you connected.
  2. Click the gear, then See all settings.
  3. Open the Forwarding and POP/IMAP tab.
  4. Click Add a forwarding address and paste the Oration mailbox from the setup page.
  5. Google sends a confirmation message. That message is delivered to the Oration mailbox. On the Oration setup page, click Confirm forwarding if the button appears. Otherwise open the confirmation mail in Gmail and approve the link.
  6. Back in Gmail settings, choose Forward a copy of incoming mail to the Oration address, then Save changes.
Google’s own steps: Turn on automatic forwarding.

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Google Workspace admin (org-wide)

Use this when an admin should forward a shared mailbox for everyone, not from one person’s Gmail settings.
  1. Open the Google Admin console.
  2. Go to Apps → Google Workspace → Gmail → Routing (or Compliance, depending on your Admin console).
  3. Add a routing or recipient-map rule for the work address.
  4. Set the additional destination to the Oration mailbox, and keep a copy in the original inbox.
  5. Save and wait a few minutes for the rule to apply.
Workspace routing overview: Email routing and delivery.

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Verify forwarding

On the email setup page:
  1. Confirm the Oration mailbox is saved as a forwarding destination or BCC recipient.
  2. Click Verify automatic forwarding. Oration sends a test to your work address.
  3. That test must reach the Oration mailbox. With forwarding or the Exchange BCC rule in place, this usually takes under three minutes.
  4. When it arrives, the page shows Verified and the connection becomes Active.
If Google or Microsoft sent a confirmation link first, approve that link before the test can succeed. The setup page shows Confirm forwarding when Oration has already captured that link.
You are done with setup when the Automatic forwarding card shows Verified.

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Sending as your work address

Replies currently send from the Oration mailbox (…@oration.email), not yet from support@company.com. Domain authentication (DKIM / SPF) is on the setup page as coming soon. You do not need those DNS records to receive mail.

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FAQ

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Why was my Gmail or Outlook.com address rejected?

Oration only connects work domains. Consumer inboxes cannot be used as the customer-facing address. Connect support@yourcompany.com instead.

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The confirmation email never showed a Confirm forwarding button

Open the work inbox and look for mail from forwarding-noreply@google.com or Microsoft. Approve the link there, then click Verify automatic forwarding again.

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Verification stays unconfigured

The test never reached …@oration.email. Confirm the forwarding destination or BCC recipient is the exact address on the setup page, wait a few minutes for Google or Exchange to apply the rule, then send the test again.

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Can I connect more than one inbox?

Yes. Create another Email connection for each work address.
Need help? Email support@oration.ai.