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The Start node is the entry point of every flow. When a call arrives, execution begins here and follows the single outgoing edge to the next node.

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Behavior

  • Every flow must have exactly one Start node
  • The Start node has a single output handle (Start) that emits the START.NEXT event
  • It cannot receive incoming connections — it is always the first node

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Configuration

The Start node requires no configuration. It serves purely as the flow’s entry point.

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Output handles

HandleDescription
StartThe single exit point — connect this to the first node in your flow

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Use cases

Connect Start → Text to Speech (welcome message) → IVR Menu (department selection).
Connect Start → Time Check to route callers differently during open vs. closed hours.
Connect Start → IVR Menu for language selection → AI Agent for the conversation.