Voicemail

The Voicemail node records a voicemail from the caller, optionally transcribes it, and sends notifications via email or webhook.

Behavior

Parameter	Type	Default	Range	Description
`greeting`	string	`""`	—	Custom greeting message played before the beep. Leave empty for no greeting.
`maxDuration`	number	`120`	10–600	Maximum recording duration in seconds
`beepEnabled`	boolean	`true`	—	Play a beep tone before recording starts
`transcribeEnabled`	boolean	`true`	—	Transcribe the voicemail using speech-to-text
`transcriptionLanguage`	string	`"en"`	—	Language code for transcription (e.g., `en`, `es`, `fr`)
`notifyEmail`	string	`""`	—	Email address to notify when a voicemail is received
`notifyWebhook`	string	`""`	—	Webhook URL to POST voicemail data to
`allowRerecord`	boolean	`true`	—	Allow the caller to re-record their message
`silenceTimeout`	number	`5`	1–30	Stop recording after this many seconds of silence

After-hours voicemail

Time Check (Closed) → TTS (“Leave a message after the beep”) → Voicemail → End Call. Configure notifyEmail to send the recording to your team.

Transfer fallback

Transfer (Timeout/Failed) → Voicemail. When no agent is available, capture the caller’s message and notify via webhook for CRM integration.

Multi-language voicemail

Use a Switch node on the caller’s language preference, then route to separate Voicemail nodes with matching transcriptionLanguage values.