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Setting Up a Phone Number

You can add a new phone number directly from the Oration AI dashboard. Here’s how to use the New phone number form: Create Phone Number

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Field Explanations

  • Name
    Give your phone number a human-readable name (e.g., “Support Line”, “Sales Inbound”).
  • Phone Number
    Enter the phone number you want to add. This is the number your customers will call or receive calls from.
  • Outbound Termination Uri
    The address of your SIP trunk. This is required for SIP-based phone numbers.
  • Outbound Trunk Username
    The username for authenticating with your SIP trunk provider.
  • Outbound Trunk Password
    The password for your SIP trunk account.
  • Inbound Allowed IP Range
    The IP range of your SIP provider to whitelist. This is required for inbound calls received on your SIP-based phone numbers.
After filling in all required fields, click Create Phone Number to add the number to your Oration AI account.
In case you need help in getting these details, you can refer to our Custom Telephony Provider guide.
In case you need want to import your Twilio phone number, you can refer to our Twilio guide.

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Next Steps

Once your phone number is set up, you should be able to see it in the dashboard. Phone Number List Click on that phone number to assign it to an agent for inbound or outbound calls. Phone Number Detail

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Best Practices

  • Use descriptive names for each phone number to keep your setup organized.
  • Double-check SIP credentials and URLs for accuracy to avoid connection issues.
  • Make sure you don’t use duplicate phone numbers.

Getting Started with Agents

Learn how to create and configure your first agent.

Getting SIP details

Learn how to get SIP details for your phone number.

Importing your Twilio Phone Number

Learn how to import your Twilio Phone Number.
Need more help? Reach out to our team at developers@oration.ai