{
  "eventId": "evt_01234567890abcdef",
  "eventType": "ticket.updated",
  "payload": {
    "id": "ticket_1234567890abcdef",
    "workspaceId": "ws_1234567890abcdef",
    "ticketNumber": 1042,
    "ticketTypeId": "type_1234567890abcdef",
    "title": "Billing refund request",
    "description": "Customer wants a refund for last month",
    "summary": null,
    "source": "api",
    "statusId": "status_in_progress_abcdef",
    "priority": "high",
    "customerId": "customer_1234567890abcdef",
    "createdByUserId": "user_1234567890abcdef",
    "assigneeUserId": "user_assignee_abcdef",
    "assignedTeamId": null,
    "ownerUserId": null,
    "ownerTeamId": null,
    "conversationId": null,
    "parentTicketId": null,
    "mergedIntoTicketId": null,
    "splitFromTicketId": null,
    "flowId": null,
    "agentId": null,
    "firstResponseAt": null,
    "resolvedAt": null,
    "closedAt": null,
    "snoozedUntil": null,
    "lastCustomerActivityAt": null,
    "lastAgentActivityAt": null,
    "isShared": false,
    "createdAt": "2023-01-01T12:00:00.000Z",
    "updatedAt": "2023-01-01T13:00:00.000Z"
  }
}