Documentation IndexFetch the complete documentation index at: /llms.txtUse this file to discover all available pages before exploring further.
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
{ "eventId": "evt_01234567890abcdef", "eventType": "ticket.deleted", "payload": { "id": "ticket_1234567890abcdef", "workspaceId": "ws_1234567890abcdef", "ticketNumber": 1042, "ticketTypeId": "type_1234567890abcdef", "title": "Billing refund request", "description": "Customer wants a refund for last month", "summary": null, "source": "api", "statusId": "status_1234567890abcdef", "priority": "medium", "customerId": null, "createdByUserId": "user_1234567890abcdef", "assigneeUserId": null, "assignedTeamId": null, "ownerUserId": null, "ownerTeamId": null, "conversationId": null, "parentTicketId": null, "mergedIntoTicketId": null, "splitFromTicketId": null, "flowId": null, "agentId": null, "firstResponseAt": null, "resolvedAt": null, "closedAt": null, "snoozedUntil": null, "lastCustomerActivityAt": null, "lastAgentActivityAt": null, "isShared": false, "createdAt": "2023-01-01T12:00:00.000Z", "updatedAt": "2023-01-01T12:00:00.000Z" } }
Triggered when a ticket is permanently deleted
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
"ticket.deleted"
Show child attributes
Webhook received successfully