{
  "eventId": "evt_01234567890abcdef",
  "eventType": "conversation.qaCompleted",
  "payload": {
    "id": "eval_1234567890abcdef",
    "scorecardId": "scorecard_1234567890abcdef",
    "scorecardVersionId": "version_1234567890abcdef",
    "conversationId": "conv_1234567890abcdef",
    "agentId": "agent_1234567890abcdef",
    "conversationAgentId": "ca_1234567890abcdef",
    "score": 85,
    "questionEvaluations": [
      {
        "id": "question_1",
        "createdAt": "2023-01-01T12:00:00.000Z",
        "updatedAt": "2023-01-01T12:00:00.000Z",
        "description": "Evaluate agent professionalism",
        "publishedVersionId": "qv_1234567890abcdef",
        "scorecardId": "scorecard_1234567890abcdef",
        "questionPrompt": "Was the agent polite and professional?",
        "evaluationType": "SCORE",
        "maximumPoints": 10,
        "isFatal": false,
        "score": 9,
        "maxPoints": 10,
        "evaluationReason": "Agent demonstrated excellent professionalism throughout",
        "confidence": 0.95,
        "rawScore": 9
      }
    ],
    "evaluationStatus": "completed",
    "evaluationStartedAt": "2023-01-01T12:00:00.000Z",
    "evaluationCompletedAt": "2023-01-01T12:00:00.000Z",
    "summary": "Overall excellent performance with strong communication skills",
    "evaluationError": null,
    "createdAt": "2023-01-01T12:00:00.000Z",
    "updatedAt": "2023-01-01T12:00:00.000Z"
  }
}