Create ticket

cURL

curl --request POST \
  --url https://www.oration.ai/api/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --header 'x-workspace-id: <x-workspace-id>' \
  --header 'x-workspace-slug: <x-workspace-slug>' \
  --data '
{
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "statusId": "<string>",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "attributeValues": [
    {
      "ticketAttributeId": "<string>",
      "value": "<string>"
    }
  ]
}
'

import requests

url = "https://www.oration.ai/api/v2/tickets"

payload = {
    "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "title": "<string>",
    "description": "<string>",
    "summary": "<string>",
    "statusId": "<string>",
    "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "firstResponseAt": "<string>",
    "resolvedAt": "<string>",
    "closedAt": "<string>",
    "snoozedUntil": "<string>",
    "lastCustomerActivityAt": "<string>",
    "lastAgentActivityAt": "<string>",
    "isShared": True,
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdAt": "<string>",
    "updatedAt": "<string>",
    "attributeValues": [
        {
            "ticketAttributeId": "<string>",
            "value": "<string>"
        }
    ]
}
headers = {
    "x-api-key": "<x-api-key>",
    "x-workspace-slug": "<x-workspace-slug>",
    "x-workspace-id": "<x-workspace-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'x-api-key': '<x-api-key>',
    'x-workspace-slug': '<x-workspace-slug>',
    'x-workspace-id': '<x-workspace-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticketTypeId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    title: '<string>',
    description: '<string>',
    summary: '<string>',
    statusId: '<string>',
    customerId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdByUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assigneeUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assignedTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    conversationId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    parentTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    mergedIntoTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    splitFromTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    flowId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    agentId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    firstResponseAt: '<string>',
    resolvedAt: '<string>',
    closedAt: '<string>',
    snoozedUntil: '<string>',
    lastCustomerActivityAt: '<string>',
    lastAgentActivityAt: '<string>',
    isShared: true,
    id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdAt: '<string>',
    updatedAt: '<string>',
    attributeValues: [{ticketAttributeId: '<string>', value: '<string>'}]
  })
};

fetch('https://www.oration.ai/api/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.oration.ai/api/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketTypeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'title' => '<string>',
    'description' => '<string>',
    'summary' => '<string>',
    'statusId' => '<string>',
    'customerId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdByUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assigneeUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assignedTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'conversationId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'parentTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'mergedIntoTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'splitFromTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'flowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'agentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'firstResponseAt' => '<string>',
    'resolvedAt' => '<string>',
    'closedAt' => '<string>',
    'snoozedUntil' => '<string>',
    'lastCustomerActivityAt' => '<string>',
    'lastAgentActivityAt' => '<string>',
    'isShared' => true,
    'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdAt' => '<string>',
    'updatedAt' => '<string>',
    'attributeValues' => [
        [
                'ticketAttributeId' => '<string>',
                'value' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-api-key: <x-api-key>",
    "x-workspace-id: <x-workspace-id>",
    "x-workspace-slug: <x-workspace-slug>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://www.oration.ai/api/v2/tickets"

	payload := strings.NewReader("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-api-key", "<x-api-key>")
	req.Header.Add("x-workspace-slug", "<x-workspace-slug>")
	req.Header.Add("x-workspace-id", "<x-workspace-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://www.oration.ai/api/v2/tickets")
  .header("x-api-key", "<x-api-key>")
  .header("x-workspace-slug", "<x-workspace-slug>")
  .header("x-workspace-id", "<x-workspace-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://www.oration.ai/api/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<x-api-key>'
request["x-workspace-slug"] = '<x-workspace-slug>'
request["x-workspace-id"] = '<x-workspace-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "workspaceId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ticketNumber": -1,
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "source": "email",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "priority": "urgent",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>"
}

{
  "code": "BAD_REQUEST",
  "message": "Invalid input data",
  "issues": []
}

{
  "code": "UNAUTHORIZED",
  "message": "Authorization not provided",
  "issues": []
}

{
  "code": "FORBIDDEN",
  "message": "Insufficient access",
  "issues": []
}

{
  "code": "INTERNAL_SERVER_ERROR",
  "message": "Internal server error",
  "issues": []
}

POST

tickets

cURL

curl --request POST \
  --url https://www.oration.ai/api/v2/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --header 'x-workspace-id: <x-workspace-id>' \
  --header 'x-workspace-slug: <x-workspace-slug>' \
  --data '
{
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "statusId": "<string>",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "attributeValues": [
    {
      "ticketAttributeId": "<string>",
      "value": "<string>"
    }
  ]
}
'

import requests

url = "https://www.oration.ai/api/v2/tickets"

payload = {
    "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "title": "<string>",
    "description": "<string>",
    "summary": "<string>",
    "statusId": "<string>",
    "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "firstResponseAt": "<string>",
    "resolvedAt": "<string>",
    "closedAt": "<string>",
    "snoozedUntil": "<string>",
    "lastCustomerActivityAt": "<string>",
    "lastAgentActivityAt": "<string>",
    "isShared": True,
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdAt": "<string>",
    "updatedAt": "<string>",
    "attributeValues": [
        {
            "ticketAttributeId": "<string>",
            "value": "<string>"
        }
    ]
}
headers = {
    "x-api-key": "<x-api-key>",
    "x-workspace-slug": "<x-workspace-slug>",
    "x-workspace-id": "<x-workspace-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'x-api-key': '<x-api-key>',
    'x-workspace-slug': '<x-workspace-slug>',
    'x-workspace-id': '<x-workspace-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticketTypeId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    title: '<string>',
    description: '<string>',
    summary: '<string>',
    statusId: '<string>',
    customerId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdByUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assigneeUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assignedTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    conversationId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    parentTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    mergedIntoTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    splitFromTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    flowId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    agentId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    firstResponseAt: '<string>',
    resolvedAt: '<string>',
    closedAt: '<string>',
    snoozedUntil: '<string>',
    lastCustomerActivityAt: '<string>',
    lastAgentActivityAt: '<string>',
    isShared: true,
    id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdAt: '<string>',
    updatedAt: '<string>',
    attributeValues: [{ticketAttributeId: '<string>', value: '<string>'}]
  })
};

fetch('https://www.oration.ai/api/v2/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.oration.ai/api/v2/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketTypeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'title' => '<string>',
    'description' => '<string>',
    'summary' => '<string>',
    'statusId' => '<string>',
    'customerId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdByUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assigneeUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assignedTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'conversationId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'parentTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'mergedIntoTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'splitFromTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'flowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'agentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'firstResponseAt' => '<string>',
    'resolvedAt' => '<string>',
    'closedAt' => '<string>',
    'snoozedUntil' => '<string>',
    'lastCustomerActivityAt' => '<string>',
    'lastAgentActivityAt' => '<string>',
    'isShared' => true,
    'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdAt' => '<string>',
    'updatedAt' => '<string>',
    'attributeValues' => [
        [
                'ticketAttributeId' => '<string>',
                'value' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-api-key: <x-api-key>",
    "x-workspace-id: <x-workspace-id>",
    "x-workspace-slug: <x-workspace-slug>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://www.oration.ai/api/v2/tickets"

	payload := strings.NewReader("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-api-key", "<x-api-key>")
	req.Header.Add("x-workspace-slug", "<x-workspace-slug>")
	req.Header.Add("x-workspace-id", "<x-workspace-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://www.oration.ai/api/v2/tickets")
  .header("x-api-key", "<x-api-key>")
  .header("x-workspace-slug", "<x-workspace-slug>")
  .header("x-workspace-id", "<x-workspace-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://www.oration.ai/api/v2/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<x-api-key>'
request["x-workspace-slug"] = '<x-workspace-slug>'
request["x-workspace-id"] = '<x-workspace-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"<string>\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true,\n  \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdAt\": \"<string>\",\n  \"updatedAt\": \"<string>\",\n  \"attributeValues\": [\n    {\n      \"ticketAttributeId\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "workspaceId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ticketNumber": -1,
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "source": "email",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "priority": "urgent",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>"
}

{
  "code": "BAD_REQUEST",
  "message": "Invalid input data",
  "issues": []
}

{
  "code": "UNAUTHORIZED",
  "message": "Authorization not provided",
  "issues": []
}

{
  "code": "FORBIDDEN",
  "message": "Insufficient access",
  "issues": []
}

{
  "code": "INTERNAL_SERVER_ERROR",
  "message": "Internal server error",
  "issues": []
}

Create a ticket in your workspace. You choose the ticket type up front — that determines which statuses and custom attributes apply.

createdByUserId is set automatically from the user who owns the API key.

Request body

string

required

UUID of the ticket type. Find IDs in the Oration dashboard under Settings → Ticket types (see Ticket types), or use ticketType.id from Get ticket on an existing ticket of that type.

string

required

Short headline for the ticket.

string

Customer-visible body text.

string

default:"medium"

One of urgent, high, medium, or low.

string

UUID of the customer this ticket is about.

string

Initial assignee. To change later, use Assign ticket.

string

Initial assigned team.

string

Initial status. Must be attached to the ticket type. Defaults to the type’s default status.

string

Link an existing conversation to this ticket.

string

default:"manual"

Channel the ticket came from. Use api for integration-created tickets so you can filter them in search.

array

Custom field values at create time. Each item: { "ticketAttributeId": "...", "value": ... }.

After create, subscribe to ticket.created webhooks or call Get ticket to load nested type, status, and attributes.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

x-api-key

string

required

Minimum string length: 1

x-workspace-slug

string

required

x-workspace-id

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Body

application/json

ticketTypeId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

title

string

required

description

string | null

summary

string | null

source

enum<string>

Available options:

email,

chat_widget,

voice,

whatsapp,

sms,

customer_portal,

form,

manual,

api,

slack,

microsoft_teams,

instagram,

discord,

telegram

statusId

string

priority

enum<string>

Available options:

urgent,

high,

medium,

low

customerId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdByUserId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assigneeUserId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assignedTeamId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerUserId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerTeamId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

conversationId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

parentTicketId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

mergedIntoTicketId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

splitFromTicketId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

flowId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

agentId

string<uuid> | null

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

firstResponseAt

string | null

resolvedAt

string | null

closedAt

string | null

snoozedUntil

string | null

lastCustomerActivityAt

string | null

lastAgentActivityAt

string | null

isShared

boolean

string<uuid>

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdAt

string

updatedAt

string

attributeValues

object[]

Show child attributes

Response

Successful response

workspaceId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ticketNumber

integer

required

Required range: -2147483648 <= x <= 2147483647

ticketTypeId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

title

string

required

description

string | null

required

summary

string | null

required

source

enum<string>

required

Available options:

email,

chat_widget,

voice,

whatsapp,

sms,

customer_portal,

form,

manual,

api,

slack,

microsoft_teams,

instagram,

discord,

telegram

statusId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

priority

enum<string>

required

Available options:

urgent,

high,

medium,

low

customerId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdByUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assigneeUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assignedTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

conversationId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

parentTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

mergedIntoTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

splitFromTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

flowId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

agentId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

firstResponseAt

string | null

required

resolvedAt

string | null

required

closedAt

string | null

required

snoozedUntil

string | null

required

lastCustomerActivityAt

string | null

required

lastAgentActivityAt

string | null

required

isShared

boolean

required

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdAt

string

required

updatedAt

string

required

API Documentation

Conversations

Jobs

Customers

Tickets

Request body

Authorizations

Headers

Body

Response

​Request body

Authorizations

Headers

Body

Response

Request body