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Retrieving a Conversation

This endpoint allows you to retrieve detailed information about a specific conversation using its unique identifier.

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Path Parameters

ParameterTypeDescription
conversationIdstring (UUID)The unique identifier of the conversation you want to retrieve

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Response Structure

The response includes comprehensive details about the conversation, including:
  • Basic conversation details (ID, type, status)
  • Timing information (start time, end time)
  • Phone numbers and routing information
  • Post-call data and metadata
  • Dynamic variables used during the conversation

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Example Request

Here’s an example of how to retrieve a conversation: 
curl --request GET \
  --url https://www.oration.ai/api/v2/conversations/a7cc5115-fe5c-4a6a-3428-123b39ac8dd3 \
  --header 'x-api-key: your-api-key-here' \
  --header 'x-workspace-id: your-workspace-id-here'

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Example Response

{
    "id": "a7cc5115-fe5c-4a6a-3428-123b39ac8dd3",
    "phoneId": null,
    "agentId": "3e3132c1-700e-40e8-9b10-9fbd538f28c2",
    "workspaceId": "c9baa2e8-a75a-4203-8f64-45f232430926",
    "wsUrl": null,
    "llmUrl": null,
    "callStartTime": "2025-01-21T08:55:01.709Z",
    "callEndTime": "2025-01-21T08:55:55.333Z",
    "userJoinTime": null,
    "userLeaveTime": "2025-01-21T08:55:55.333Z",
    "customerId": "f8a70f62-d1ce-4860-8f1d-dce3ccdbbaab",
    "toPhoneNumber": "+911234123412",
    "fromPhoneNumber": null,
    "conversationStatus": "completed",
    "telephonyType": "outbound",
    "telephonyStatus": null,
    "endReason": "user_did_not_answer",
    "recordingStatus": null,
    "postCallNotes": null,
    "postCallCategory1": null,
    "postCallCategory2": null,
    "postCallCategory3": null,
    "postCallMetadata": null,
    "conversationType": "telephony",
    "dynamicVariables": "{\"customerName\":\"Alice Smith\",\"productName\":\"Gold Membership\"}",
    "summary": "",
    "createdAt": "2025-01-21T08:55:00.398Z",
    "updatedAt": "2025-01-21T08:55:00.398Z"
}

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Error Responses

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404 Not Found

{
  "message": "Conversation not found or access denied",
  "code": "NOT_FOUND",
  "data": {
    "code": "NOT_FOUND",
    "httpStatus": 404,
    "path": "workspaces.conversation.getById",
    "zodError": null
  }
}

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401 Unauthorized

{
  "message": "User Not Found",
  "code": "UNAUTHORIZED",
  "data": {
    "code": "UNAUTHORIZED",
    "httpStatus": 401,
    "path": "workspaces.conversation.getById",
    "zodError": null
  }
}

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Tips for Using the Get Conversation Endpoint

  1. Store Conversation IDs: Always store the conversation IDs returned from the create conversation endpoint if you plan to retrieve them later.
  2. Error Handling: Implement proper error handling for cases where the conversation might not exist or the API key is invalid.
  3. Timestamps: All timestamp fields are returned in ISO 8601 format with UTC timezone.