Update ticket

cURL

curl --request PATCH \
  --url https://www.oration.ai/api/v2/tickets/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --header 'x-workspace-id: <x-workspace-id>' \
  --header 'x-workspace-slug: <x-workspace-slug>' \
  --data '
{
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true
}
'

import requests

url = "https://www.oration.ai/api/v2/tickets/{id}"

payload = {
    "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "title": "<string>",
    "description": "<string>",
    "summary": "<string>",
    "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "firstResponseAt": "<string>",
    "resolvedAt": "<string>",
    "closedAt": "<string>",
    "snoozedUntil": "<string>",
    "lastCustomerActivityAt": "<string>",
    "lastAgentActivityAt": "<string>",
    "isShared": True
}
headers = {
    "x-api-key": "<x-api-key>",
    "x-workspace-slug": "<x-workspace-slug>",
    "x-workspace-id": "<x-workspace-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {
    'x-api-key': '<x-api-key>',
    'x-workspace-slug': '<x-workspace-slug>',
    'x-workspace-id': '<x-workspace-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticketTypeId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    title: '<string>',
    description: '<string>',
    summary: '<string>',
    statusId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    customerId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdByUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assigneeUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assignedTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    conversationId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    parentTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    mergedIntoTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    splitFromTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    flowId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    agentId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    firstResponseAt: '<string>',
    resolvedAt: '<string>',
    closedAt: '<string>',
    snoozedUntil: '<string>',
    lastCustomerActivityAt: '<string>',
    lastAgentActivityAt: '<string>',
    isShared: true
  })
};

fetch('https://www.oration.ai/api/v2/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.oration.ai/api/v2/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketTypeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'title' => '<string>',
    'description' => '<string>',
    'summary' => '<string>',
    'statusId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'customerId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdByUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assigneeUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assignedTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'conversationId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'parentTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'mergedIntoTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'splitFromTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'flowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'agentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'firstResponseAt' => '<string>',
    'resolvedAt' => '<string>',
    'closedAt' => '<string>',
    'snoozedUntil' => '<string>',
    'lastCustomerActivityAt' => '<string>',
    'lastAgentActivityAt' => '<string>',
    'isShared' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-api-key: <x-api-key>",
    "x-workspace-id: <x-workspace-id>",
    "x-workspace-slug: <x-workspace-slug>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://www.oration.ai/api/v2/tickets/{id}"

	payload := strings.NewReader("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("x-api-key", "<x-api-key>")
	req.Header.Add("x-workspace-slug", "<x-workspace-slug>")
	req.Header.Add("x-workspace-id", "<x-workspace-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://www.oration.ai/api/v2/tickets/{id}")
  .header("x-api-key", "<x-api-key>")
  .header("x-workspace-slug", "<x-workspace-slug>")
  .header("x-workspace-id", "<x-workspace-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://www.oration.ai/api/v2/tickets/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["x-api-key"] = '<x-api-key>'
request["x-workspace-slug"] = '<x-workspace-slug>'
request["x-workspace-id"] = '<x-workspace-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}"

response = http.request(request)
puts response.read_body

{
  "workspaceId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ticketNumber": -1,
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "source": "email",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "priority": "urgent",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>"
}

{
  "code": "BAD_REQUEST",
  "message": "Invalid input data",
  "issues": []
}

{
  "code": "UNAUTHORIZED",
  "message": "Authorization not provided",
  "issues": []
}

{
  "code": "FORBIDDEN",
  "message": "Insufficient access",
  "issues": []
}

{
  "code": "NOT_FOUND",
  "message": "Not found",
  "issues": []
}

{
  "code": "INTERNAL_SERVER_ERROR",
  "message": "Internal server error",
  "issues": []
}

PATCH

tickets

{id}

cURL

curl --request PATCH \
  --url https://www.oration.ai/api/v2/tickets/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <x-api-key>' \
  --header 'x-workspace-id: <x-workspace-id>' \
  --header 'x-workspace-slug: <x-workspace-slug>' \
  --data '
{
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true
}
'

import requests

url = "https://www.oration.ai/api/v2/tickets/{id}"

payload = {
    "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "title": "<string>",
    "description": "<string>",
    "summary": "<string>",
    "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "firstResponseAt": "<string>",
    "resolvedAt": "<string>",
    "closedAt": "<string>",
    "snoozedUntil": "<string>",
    "lastCustomerActivityAt": "<string>",
    "lastAgentActivityAt": "<string>",
    "isShared": True
}
headers = {
    "x-api-key": "<x-api-key>",
    "x-workspace-slug": "<x-workspace-slug>",
    "x-workspace-id": "<x-workspace-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {
    'x-api-key': '<x-api-key>',
    'x-workspace-slug': '<x-workspace-slug>',
    'x-workspace-id': '<x-workspace-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    ticketTypeId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    title: '<string>',
    description: '<string>',
    summary: '<string>',
    statusId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    customerId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    createdByUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assigneeUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assignedTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerUserId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    ownerTeamId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    conversationId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    parentTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    mergedIntoTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    splitFromTicketId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    flowId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    agentId: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    firstResponseAt: '<string>',
    resolvedAt: '<string>',
    closedAt: '<string>',
    snoozedUntil: '<string>',
    lastCustomerActivityAt: '<string>',
    lastAgentActivityAt: '<string>',
    isShared: true
  })
};

fetch('https://www.oration.ai/api/v2/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.oration.ai/api/v2/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketTypeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'title' => '<string>',
    'description' => '<string>',
    'summary' => '<string>',
    'statusId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'customerId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'createdByUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assigneeUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assignedTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerUserId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'ownerTeamId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'conversationId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'parentTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'mergedIntoTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'splitFromTicketId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'flowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'agentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'firstResponseAt' => '<string>',
    'resolvedAt' => '<string>',
    'closedAt' => '<string>',
    'snoozedUntil' => '<string>',
    'lastCustomerActivityAt' => '<string>',
    'lastAgentActivityAt' => '<string>',
    'isShared' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-api-key: <x-api-key>",
    "x-workspace-id: <x-workspace-id>",
    "x-workspace-slug: <x-workspace-slug>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://www.oration.ai/api/v2/tickets/{id}"

	payload := strings.NewReader("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("x-api-key", "<x-api-key>")
	req.Header.Add("x-workspace-slug", "<x-workspace-slug>")
	req.Header.Add("x-workspace-id", "<x-workspace-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://www.oration.ai/api/v2/tickets/{id}")
  .header("x-api-key", "<x-api-key>")
  .header("x-workspace-slug", "<x-workspace-slug>")
  .header("x-workspace-id", "<x-workspace-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://www.oration.ai/api/v2/tickets/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["x-api-key"] = '<x-api-key>'
request["x-workspace-slug"] = '<x-workspace-slug>'
request["x-workspace-id"] = '<x-workspace-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketTypeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"summary\": \"<string>\",\n  \"statusId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"customerId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"createdByUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assigneeUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignedTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerUserId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"ownerTeamId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"conversationId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"parentTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"mergedIntoTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"splitFromTicketId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"flowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"agentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"firstResponseAt\": \"<string>\",\n  \"resolvedAt\": \"<string>\",\n  \"closedAt\": \"<string>\",\n  \"snoozedUntil\": \"<string>\",\n  \"lastCustomerActivityAt\": \"<string>\",\n  \"lastAgentActivityAt\": \"<string>\",\n  \"isShared\": true\n}"

response = http.request(request)
puts response.read_body

{
  "workspaceId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ticketNumber": -1,
  "ticketTypeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "title": "<string>",
  "description": "<string>",
  "summary": "<string>",
  "source": "email",
  "statusId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "priority": "urgent",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assigneeUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ownerTeamId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "conversationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parentTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "mergedIntoTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "splitFromTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "flowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "agentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "firstResponseAt": "<string>",
  "resolvedAt": "<string>",
  "closedAt": "<string>",
  "snoozedUntil": "<string>",
  "lastCustomerActivityAt": "<string>",
  "lastAgentActivityAt": "<string>",
  "isShared": true,
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "createdAt": "<string>",
  "updatedAt": "<string>"
}

{
  "code": "BAD_REQUEST",
  "message": "Invalid input data",
  "issues": []
}

{
  "code": "UNAUTHORIZED",
  "message": "Authorization not provided",
  "issues": []
}

{
  "code": "FORBIDDEN",
  "message": "Insufficient access",
  "issues": []
}

{
  "code": "NOT_FOUND",
  "message": "Not found",
  "issues": []
}

{
  "code": "INTERNAL_SERVER_ERROR",
  "message": "Internal server error",
  "issues": []
}

Update fields on an existing ticket. Send only what you want to change — omitted fields stay as they are.

Do not send statusId on this endpoint. Use Change ticket status instead. The update action strips statusId if present.

Path parameters

string

required

Ticket UUID.

Writable body fields

Send only the fields you want to update. The ticket id comes from the URL path — do not include it in the body.

string

Ticket headline.

string

Customer-visible body.

string

Internal recap (not shown to customers).

string

urgent, high, medium, or low.

string

Channel source.

string

Customer UUID. Pass null to clear.

string

Linked conversation UUID.

string

ISO 8601 timestamp, or use Snooze ticket.

string

Prefer Assign ticket for assignment changes.

Successful updates emit a ticket.updated webhook with the full ticket row in the payload.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

x-api-key

string

required

Minimum string length: 1

x-workspace-slug

string

required

x-workspace-id

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Path Parameters

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Body

application/json

ticketTypeId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

title

string

required

description

string | null

required

summary

string | null

required

source

enum<string>

required

Available options:

email,

chat_widget,

voice,

whatsapp,

sms,

customer_portal,

form,

manual,

api,

slack,

microsoft_teams,

instagram,

discord,

telegram

statusId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

priority

enum<string>

required

Available options:

urgent,

high,

medium,

low

customerId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdByUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assigneeUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assignedTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

conversationId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

parentTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

mergedIntoTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

splitFromTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

flowId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

agentId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

firstResponseAt

string | null

required

resolvedAt

string | null

required

closedAt

string | null

required

snoozedUntil

string | null

required

lastCustomerActivityAt

string | null

required

lastAgentActivityAt

string | null

required

isShared

boolean

required

Response

Successful response

workspaceId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ticketNumber

integer

required

Required range: -2147483648 <= x <= 2147483647

ticketTypeId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

title

string

required

description

string | null

required

summary

string | null

required

source

enum<string>

required

Available options:

email,

chat_widget,

voice,

whatsapp,

sms,

customer_portal,

form,

manual,

api,

slack,

microsoft_teams,

instagram,

discord,

telegram

statusId

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

priority

enum<string>

required

Available options:

urgent,

high,

medium,

low

customerId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdByUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assigneeUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

assignedTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerUserId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

ownerTeamId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

conversationId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

parentTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

mergedIntoTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

splitFromTicketId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

flowId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

agentId

string<uuid> | null

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

firstResponseAt

string | null

required

resolvedAt

string | null

required

closedAt

string | null

required

snoozedUntil

string | null

required

lastCustomerActivityAt

string | null

required

lastAgentActivityAt

string | null

required

isShared

boolean

required

string<uuid>

required

Pattern:

^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

createdAt

string

required

updatedAt

string

required

API Documentation

Conversations

Jobs

Customers

Tickets

Path parameters

Writable body fields

Authorizations

Headers

Path Parameters

Body

Response

​Path parameters

​Writable body fields

Authorizations

Headers

Path Parameters

Body

Response

Path parameters

Writable body fields