> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oration.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a ticket

> Create a ticket from the inbox. Choose a type, fill the form, and the ticket opens in the default in-progress status.

Anyone with create permission can open a ticket from **Tickets** using **New** / create.

## Create from the inbox

<Steps>
  <Step title="Choose a type">
    The type is required. It loads the form, the default status, sharing rules, and dispositions.

    You only see **active** (non-archived) types.
  </Step>

  <Step title="Write a title and description">
    Title is the headline teammates scan in the list. Description is the customer-visible body on shared tickets. Keep the internal recap for **summary** if you add one later — summary is not shown to customers.
  </Step>

  <Step title="Set priority">
    `medium` is the default. Use `urgent` or `high` when someone is blocked.
  </Step>

  <Step title="Share, if the type allows it">
    On **back-office** types with sharing enabled, a share switch appears. Customer types are always shared. Tracker types never are. See [Assign and share](/guides/tickets/working/assign-and-share).
  </Step>

  <Step title="Fill required attributes">
    Fields marked required for teammate must be filled. Conditional fields appear only when their controlling list value matches. You cannot submit until those visible required fields are complete.
  </Step>
</Steps>

After save, Oration:

1. Assigns the next workspace ticket **number**
2. Puts the ticket in the type’s **default in-progress** status
3. Writes an opening history snapshot (title, type, assignee, filled attributes, and other set fields)
4. Opens the ticket in the inbox

<Warning>
  If the type has no default in-progress status attached, create fails. Attach an in-progress status on the type first.
</Warning>

## What is filled for you

| Field      | Default                              |
| ---------- | ------------------------------------ |
| Number     | Next value in the workspace sequence |
| Status     | Type’s default in-progress status    |
| Source     | `manual` for inbox create            |
| Created by | You                                  |
| Priority   | `medium` unless you change it        |

You can change status, assignee, and fields after create.

## Creating from a conversation

When you create a ticket in the context of a conversation:

* Link that conversation on the ticket so the recording stays attached. See [Link conversations](/guides/tickets/working/conversations).
* If the type has **AI autofill** on, title and description can be drafted from the conversation. Always read them before you save.

## After you create

<CardGroup cols={2}>
  <Card title="Assign it" href="/guides/tickets/working/assign-and-share">
    Put a person or team on the ticket so it does not sit unowned.
  </Card>

  <Card title="Move the status" href="/guides/tickets/working/status-and-snooze">
    Leave in progress, wait on the customer, or resolve when the work is done.
  </Card>
</CardGroup>