> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oration.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Link conversations

> Attach a voice or chat conversation to a ticket so the recording and transcript sit next to the work.

A ticket can live on its own, or it can stay tied to the [conversation](/guides/conversations/history) that caused it. Linking does not merge the two objects. It just keeps them one click apart.

## Attach a conversation

On the ticket, open linked conversations and attach a conversation from the same workspace.

Rules:

* The conversation must exist in this workspace
* The same conversation cannot be linked twice to the same ticket
* You can link more than one conversation over the life of a ticket (follow-up calls, transfers)

The link is stored on the ticket. History records the set of linked conversation IDs when it changes.

## Detach a conversation

Detach when the conversation was linked by mistake. The conversation itself is not deleted. History records the new set of links.

## Customer tickets and conversations

Customer tickets often start from a call or chat. Link that conversation so QA, recording, and the ticket form stay together.

A ticket’s optional **conversation** field is the primary origin conversation. Additional links cover extra sessions.

## What linking is not

* It is not auto-create (opening a ticket from a conversation still needs an explicit create unless your workspace automates it)
* It does not change ticket **source** by itself
* It does not share the ticket. Sharing follows [type and ticket rules](/guides/tickets/working/assign-and-share)