> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oration.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Statuses on a ticket type

> Statuses are workspace-wide. Each type chooses which ones appear in its picker and which status new tickets start in.

The [status catalog](/guides/tickets/statuses/overview) is shared across the workspace. A type **attaches** the statuses it wants. That is how Refund can offer *Waiting on finance* while Bug offers *Waiting on engineering*, without duplicating the whole catalog.

Configure attachments on the type detail page: **Settings → Contact Center → Tickets → Ticket Types → \[type]**.

## What gets attached automatically

When you create a type, Oration attaches every **system status** in the workspace. The **in progress** system status is marked as the type’s default.

You can attach more custom statuses later. You can detach custom statuses you no longer want on that type. Keep at least one in-progress status attached so new tickets have a default.

## Attach a status

<Steps>
  <Step title="Create the status if it does not exist">
    Custom statuses are created under [Ticket Statuses](/guides/tickets/statuses/customize), not on the type. Example: *Waiting on finance* in the **Waiting on customer** category.
  </Step>

  <Step title="Open the type">
    On the type, add the status from the catalog. The picker on tickets of this type now includes it.
  </Step>

  <Step title="Set default if needed">
    Mark one in-progress attachment as default. New tickets of this type start there. The default is also used when a customer reply should leave *Waiting on customer*.
  </Step>
</Steps>

## Detach a status

Detach a status when this type should no longer offer it. Existing tickets that already sit in that status keep the status; they just cannot move back to it from the type picker if it is no longer attached.

<Warning>
  Do not detach every in-progress status. Creating a ticket of this type requires a default in-progress status. If none is attached, create will fail with an error asking you to attach one first.
</Warning>

## How the ticket picker uses attachments

On a ticket, the status dropdown shows:

* Statuses **attached** to the ticket’s type
* That are **not archived**

Archived catalog statuses stay on tickets that already use them, but they disappear from new moves. See [Customize statuses](/guides/tickets/statuses/customize).

## Cloning a type

[Cloning a type](/guides/tickets/types/clone-and-archive) copies the attachments and points them at the **same** catalog statuses. It does not clone the status rows themselves. Refund (Copy) still uses the workspace’s *Waiting on finance* status, which is what you want.