> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oration.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Clone and archive ticket types

> Duplicate a type’s configuration, or hide a type from new tickets without losing history.

Use **clone** when a new use case is almost an existing type. Use **archive** when you want to stop creating tickets of a type without breaking tickets that already exist.

Both actions are on **Settings → Contact Center → Tickets → Ticket Types**.

## Clone a type

Open the row menu on an active type and choose **Clone type**.

Oration creates a new type named `Original (Copy)` with slug `original_copy`. If those names are taken, you get `(Copy 2)` and `_copy_2`, and so on.

### What is copied

| Copied                         | Notes                                                         |
| ------------------------------ | ------------------------------------------------------------- |
| Type settings                  | Category, description, icon, sharing, AI autofill, sort order |
| Disposition set                | The clone **reuses** the same set. Codes are not duplicated.  |
| Status attachments             | Same workspace statuses, same default and order               |
| Attributes                     | Including archived attributes                                 |
| List options                   | Including archived options                                    |
| Conditions and allowed options | Remapped to the new attribute and option IDs                  |

### What is not copied

* Live **tickets**
* Stored **attribute values** on tickets
* Disposition **code sets** or codes (the clone just points at the same set)
* Status catalog rows (statuses stay shared)
* History and logs

<Tip>
  Clone is the fastest way to spin up `Refund — EU` from `Refund` without rebuilding the form. Rename the copy, then change only the fields that differ.
</Tip>

## Archive a type

From the same menu, choose **Archive type**. The type leaves the **All Types** tab and appears under **Archive**.

Archiving:

* Hides the type from the create-ticket picker
* Leaves every existing ticket on that type
* Leaves attributes, statuses, and dispositions in place for those tickets

## Unarchive a type

Open the **Archive** tab and click **Unarchive**. The type is available for new tickets again.

## When to clone vs when to edit

| Situation                          | Do this                                                               |
| ---------------------------------- | --------------------------------------------------------------------- |
| Same process, new region or brand  | Clone, then rename                                                    |
| Field added to an existing process | Edit the original type                                                |
| Process retired                    | Archive; do not delete historical tickets                             |
| Need a different category          | Create a new type. Do not expect existing tickets to change category. |