> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oration.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Memory

> Let your agents remember customers across conversations — no more repeating themselves.

## What is Agent Memory?

Agent Memory lets your agents remember key details about a customer across multiple conversations. Instead of starting fresh every time, your agent can recall what matters — preferences, past requests, important notes — and use that context to deliver a better experience.

When memory is enabled, your agent automatically captures relevant information during a conversation and retrieves it the next time it speaks with the same customer.

***

## Enabling Memory

Memory is configured per agent, in the **Advanced Settings** tab when creating or editing an agent.

### Steps to enable

1. Open your agent and go to **Advanced Settings**
2. Find the **Memory** section
3. Toggle **Memory Enabled** on
4. Set a **Retention Duration** — how long memories should be kept before they expire

That's it. Once enabled, your agent will start capturing and using customer memories automatically.

***

## Retention Duration

The retention duration controls how long a memory is kept before it's automatically deleted.

* **Set a duration** (e.g. 30 days, 6 months, 1 year) — the memory expires after that period
* **Leave it empty / set to indefinitely** — the memory is kept **forever**

Use shorter durations for temporary context (a promotion, a one-time request) and longer durations or "forever" for persistent details like allergies, accessibility needs, or long-standing preferences.

***

## Viewing Customer Memories

Once your agent starts capturing memories, you can view them from the **Customers** section.

1. Go to **Customers** in the navigation menu
2. Click on a customer to open their profile
3. Select the **Memories** tab

The memories table shows:

| Column         | Description                                                      |
| -------------- | ---------------------------------------------------------------- |
| **Value**      | The remembered detail about the customer                         |
| **Agent Name** | Which agent captured this memory                                 |
| **Expires At** | When the memory will be removed — or **"–"** if it never expires |

***

## How Memory Works in Practice

A customer calls your restaurant booking agent and mentions they're allergic to shellfish and prefer a quiet table. Your agent captures this. When they call back weeks later, the agent already knows — no need for the customer to repeat themselves.

Once the retention period ends, the memory is automatically removed. If the customer calls after that, they'd mention it again.

***

> Need help? Reach out to us at [support@oration.ai](mailto:support@oration.ai)